As a Telecaller, your primary responsibility is to make outbound calls to potential customers or clients with the aim of selling products or services, setting up appointments, or gathering information. You will represent the company and serve as the first point of contact, hence excellent communication skills and a pleasant demeanor are essential. Your duties may include:

Outbound Calls: Making a high volume of outbound calls to prospective customers using a provided script or talking points.

Sales Pitch: Presenting the product or service in an engaging and persuasive manner to elicit interest and generate sales leads.

Customer Engagement: Building rapport with customers by demonstrating empathy, active listening, and addressing their inquiries or concerns effectively.

Lead Generation: Identifying and qualifying potential leads through probing questions and gathering relevant information.

Appointment Setting: Scheduling appointments for sales representatives or field agents based on customer availability and interest.

Data Management: Recording accurate and detailed information about calls, interactions, and customer feedback in the company's CRM (Customer Relationship Management) system.

Follow-up: Following up with prospective customers who have shown interest but have not yet made a purchase, to encourage conversion.

Achieving Targets: Meeting or exceeding daily, weekly, and monthly sales targets and KPIs (Key Performance Indicators) set by the company.

Feedback and Improvement: Providing feedback to the sales and marketing teams regarding customer preferences, objections, and market trends to enhance product/service offerings and sales strategies.

Compliance: Adhering to all relevant regulations and guidelines governing telemarketing practices, including Do Not Call (DNC) lists and data privacy laws.

Requirements:

Excellent communication skills in the language(s) relevant to the target market.

Strong interpersonal skills and the ability to build rapport quickly.

Previous experience in telemarketing, sales, or customer service is preferred but not mandatory.

Familiarity with CRM software and basic computer skills.

Persistence, resilience, and a positive attitude towards rejection.

Ability to work independently and as part of a team in a fast-paced environment.

Flexibility to work flexible hours, including evenings and weekends if required.

High school diploma or equivalent; higher education may be advantageous.

Benefits:

Competitive salary with performance-based incentives.

Comprehensive training and ongoing support to enhance your skills.

Opportunities for career growth and advancement within the company.

A dynamic and inclusive work environment with a diverse team.

Employee benefits such as health insurance, paid time off, and retirement plans