Technical Support Analyst - Service Desk
Vee TechnologiesJob Description
PrimarySkill
PreferredITServiceDesk/HelpDeskExperienceITILV3foundationcertifiedgoodVerbal&WrittenEnglishcommunication
PrimaryRolesResponsibilities:
- Followtheincidentmanagementprocessforallhighseverityincidents.
- Analyze,categorize,andprioritizeincidents.
- CoordinatewithavailabletechnicalresourcestomanageITincidentsandescalatetohighermanagementasrequired.
- Updateclients&managementonincidentupdates.
- Trackincidentsuntilclosure.
- Preparecustomizedreportsonincidentsandprovidead-hocreportsasrequired.
- NetworkMonitoring
- ITServiceDeskfunctionalities
SecondaryRolesResponsibilities:
Hands-onexperienceinITissuetroubleshooting,basicknowledgeofserver&network.
- Work location : Bangalore
- Work Mode : WFO
- Job Requirements :10
- Educational Qualification : UG-Engineering
Additional Information
-
Not Updated
Other Details
- Weekly Working Days: Not Updated
- OFF Days Comment: Not Updated
- Salary Type: Not Updated
- Salary : Not Updated
Other Description
- Industry Type: Information Technology (IT)
- Employment Type: Full Time
- Role Category: Information Technology (IT)
Education
- B.Tech/B.E
- Other Engineering
Key Skills
About Company
Vee Technologies is a leading global business process management company headquartered in New York and Bangalore. We work as a trusted partner to businesses and organizations around the world, ranging from Fortune 500 firms to mid-size companies. Our solutions enable businesses of all sizes to achieve extraordinary outcomes. We support organizations across a wide range of industries, helping them cut costs, build value, and achieve their most critical business objectives faster and more efficiently.
Company Info
- Address : Sona Towers, 71 Millers Road, Vasanth Nagar, Bengaluru, Karnataka - 560052
