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Technical Support Analyst - Service Desk

Vee Technologies
Bangalore Posted: 5 months ago No. Of Positions: 10

Job Description

PrimarySkill

PreferredITServiceDesk/HelpDeskExperienceITILV3foundationcertifiedgoodVerbal&WrittenEnglishcommunication

PrimaryRolesResponsibilities:

  • Followtheincidentmanagementprocessforallhighseverityincidents.
  • Analyze,categorize,andprioritizeincidents.
  • CoordinatewithavailabletechnicalresourcestomanageITincidentsandescalatetohighermanagementasrequired.
  • Updateclients&managementonincidentupdates.
  • Trackincidentsuntilclosure.
  • Preparecustomizedreportsonincidentsandprovidead-hocreportsasrequired.
  • NetworkMonitoring
  • ITServiceDeskfunctionalities

SecondaryRolesResponsibilities:

Hands-onexperienceinITissuetroubleshooting,basicknowledgeofserver&network.

  • Work location : Bangalore
  • Work Mode : WFO
  • Job Requirements :10
  • Educational Qualification : UG-Engineering

Additional Information

    Not Updated

Other Details

  • Weekly Working Days: Not Updated
  • OFF Days Comment: Not Updated
  • Salary Type: Not Updated
  • Salary : Not Updated

Other Description

  • Industry Type: Information Technology (IT)
  • Employment Type: Full Time
  • Role Category: Information Technology (IT)

Education

  • B.Tech/B.E
  • Other Engineering

Key Skills

  • IT Support
  • Communication skills

About Company

Vee Technologies is a leading global business process management company headquartered in New York and Bangalore. We work as a trusted partner to businesses and organizations around the world, ranging from Fortune 500 firms to mid-size companies. Our solutions enable businesses of all sizes to achieve extraordinary outcomes. We support organizations across a wide range of industries, helping them cut costs, build value, and achieve their most critical business objectives faster and more efficiently.

Company Info

  • Address : Sona Towers, 71 Millers Road, Vasanth Nagar, Bengaluru, Karnataka - 560052

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