Job Description
Technical Support Executive
We are Looking for a Technical Support Executive who is spoken politely and will be able to analyze clients' problems and provide them with the best solution in a polite manner.
Roles & Responsibilities:
Providing timely and effective technical support to customers via various channels such as phone, email, chat, or in-person.
Address customer inquiries, concerns, and issues regarding products or services.
Guide customers through troubleshooting steps to diagnose and resolve technical problems.
Analyze customer issues to determine root causes and provide effective solutions.
Escalate complex technical issues to higher-level support or development teams when necessary, ensuring timely resolution.
Develop a deep understanding of the company's products or services to effectively assist customers.
Stay updated on product updates, features, and enhancements to provide accurate information to customers.
Communicate technical information to customers in a clear and understandable manner, avoiding technical language when not necessary.
Provide regular updates to customers regarding the status of their technical issues and expected resolution times.
Ensure that customer inquiries and issues are handled with high quality and professionalism.
Collaborate with cross-functional teams such as sales, product development, and quality assurance to communicate customer feedback and improve products and services.
Assist in training new team members on product knowledge and support processes.
Stay updated on industry trends, technologies, and best practices related to technical support.
Job Location: Jaipur, Rajasthan
Experience: Fresher
Timings : 10:00AM to 7:00PM
Salary: Salary as per industry standard.(No limitation for right candidate)
Required education: Any graduate or pursuing graduation.
Job Type: Full-time
- Work location : Jaipur
- Work Mode : WFH
- Job Requirements :10
- Educational Qualification : Any Degree
Additional Information
-
Not Updated
Walk-in Details
- Contact Name: Company
- Contact Number: 8306777699
- Address:
- 14/73, Shipra Path, Opp. RHB, New Aatish Market, Mansarovar Sector 1, Jaipur City, Rajasthan, India 302020
- City: Jaipur
- State: Rajasthan
Other Details
- Weekly Working Days: 1
- OFF Days Comment: Not Updated
- Salary Type: Monthly CTC
- Salary : 15000 - 20000
Other Description
- Industry Type: Information Technology (IT)
- Employment Type: Full Time
- Role Category: Information Technology (IT)
Education
Key Skills
About Company
We provide perfect it solutions & technology For Business Growth At Ezytm Technologies, we are dedicated to delivering innovative, reliable, and scalable IT solutions and technologies that propel businesses into the future. From software development to API development and online payment gateway to hosting, we are a solution provider for all in India. Internal Networking Tech Services Our well-learned experts bring unparalleled technical prowess to drive your success. From cutting-edge software development to seamless integrations, we empower your business with solutions that go above your expectations.
Company Info
- Address :
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